Frequently Asked Questions
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01
Can I change my shipping address after I placed my order?
No you cannot. It is illegal for us to ship packages to addresses that are not on the order. Please make sure all information is correct before placing your order, or you will face a delay, and subject to another shipping fee.
02
Can I wash, flat iron, make wand curls? And the hair goes back to its natural texture?
Yes. Wash, condition, flat iron, wand, color the hair, and the hair will react just like your own hair. Have fun!
03
Can you tell me which hair texture best matches my own?
Well, our guess would be worse than yours, because you know your hair texture way better than we would. We are more than happy to make a professional guess, but we suggest you make the final decision on your hair augmentation.
04
What makes your hair company different from others?
For one, we do not resell hair from China. We make our hair texures in house. This alone is our #1 difference. This way, we know the hair is cuticle intact, virgin hair, before we even start making your order. We make the hair in house to make sure we are making your hair texture. We now have the process down to a science. We have learned that the only way to provide exactly what we want to sell, is to just learn and do the process ourselves.
05
What does 5a, 6a, 7a hair mean? Do you sell this?
No, we do not sell this hair.
It seems like everyone wants to start a hair extension business, whether famous or trying to make extra money and they have no idea what they are telling you. It's like, you need a dictionary just to order hair! So I wanted to help you guys out because hey if you're going to spend your hard earned money you should at least know WHAT you're buying.
The term 5a 6a and 7a derived from China. The definitions come from HOW MUCH HUMAN HAIR is in each bundle or 3.5 oz of hair. The rest of the hair can be cow hair, horse hair, sheep hair, hair swept from barber shop floors, etc. The higher the number the more human hair is on the weft. So 7a hair will have more hair on the weft than 5a hair. The hair is then coated with silicons to coat the hairs to resemble one Long and many Strands of hair. The hair is then baked so then silicon sticks.
After washing a few times the silicon washes away and YOU end up with different hair materials leaving the hair useless. These companies in China get these hairs for cheap, like $10-$40 cheap. Then they sell to someone, i.e. A local hair supplier. The Chinese hair supplier will sell to USA hair supplier for $40-$100. Then that same USA hair supplier will sell to YOU for $50-$150 and host bundle deals etc, to make you feel like you are getting a HUGE DEAL on "virgin hair". And then leave you feeling hopeless after the first or 5th time you wash your hair.
ALL hairs are purchased by us via Brazil and India. These hairs ARE NOT 5a-7a hair. It's just pure virgin CUTICLE INTACT hair. We then make your curl, and ship it to you.
06
What is your hair characteristics?
When you receive your hair, you will notice that the hair is not colored (unless you purchased this), the hair is a natural brown black color, some hairs are light blonde, etc, due to organic sun highlights. Basically it is not all black, like most hair companies, "1b" hair color. Virgin hair cuticles go into the same direction and it is hand selected single donor hair and is of the highest quality because unlike other companies fake processed hair, inconsistencies in color and texture cannot be masked by color or perming. It is high quality healthy hair that takes highlights well and withstands heat styling with high temperature styling tools. This is 100% natural unprocessed hair that will take highlights well and will retain its luster since it has not undergone any chemical processing. We only steam hair, or use hair color if customer purchases this option.
Also, immediately when you receive the hair, the hair cuticles run in the same direction, just like the hair cut from the head directly, making our hair virtually tangle free. To test if the hair is virgin hair, you could slide your fingers on the hair from the root of the hair to the tip. It must glide smoothly between your fingers, because the cuticle layers are aligned and can reduce friction between the strands.
Characteristics: Fine follicles, smooth hair that is highly adaptable to color and texture processing. Holds curls very well. Excellent natural textures ranging from straight to tight curly. Virgin Indian hair is expensive and relatively rare. The hair is also super soft and manageable. Our hairs are suitable for all ethnic texture groups as there are a wide variety of textures available.
Pros : It takes textures and color well. Holds curl when styled .
Cons: Very expensive.