Shipping & Delivery
Hair Extensions - 6 days or less
Tape, Clip Ins, Microlinks, Hair Color Extensions - 14-18 business days
Adding Ounces - 6-9 days
Wigs - 14 Days
All Other Customized Products - 14- days
TIMEFRAME IS FROM ORDER TO SHIPPED
(last updated 2.4.2015)
This includes processing to time you will receive a tracking number. Timeframe may be sooner, but we use this as universal time frame. We are closed on all holidays, and shipping timeframe does not include the weekend.
For your convenience it's always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We are not responsible for late shipments due to increment weather, US or International holidays, natural disasters, or carrier delays. Please keep in mind holidays, and weekends do not count as a business day and should be considered when calculating shipping times. We entrust our carriers to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. We do not send to any military bases, so please make sure you have the correct address for signature confirmation at the time of purchase or you will face a delay, Once your order has shipped we will send you a PayPal email with the tracking information.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. We will reship via regular mail. if you would like reshipped another shipping method, you are responsible for paying for the shipping. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer's responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required.
Shipping Information
If we have to reship an item, or an item that was ordered needs a different shipping address, the customer is responsible for a NEW shipping fee at the original price. Please make sure all shipping information is correct BEFORE placing your order.
Mail does not run on the weekend, please remember this. Delivery to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, Canada, Europe, and Africa addresses can take up to 10-15 business days, even with USPS International Express Mail. It just all depends on your countries business practices. We are not responsible for your countries shipping timeframes.
Insurance covers any lost shipments via courier. We will immediately resend new hair if your package is lost due to USPS losing your package. To order, please email Sales@BohoExoticStudio.com so that we can send a separate invoice.
ONCE YOUR ORDER HAS FINISHED PROCESSING, PER THE ESTIMATED TIMEFRAMES ABOVE, THEN THE HAIR WILL BE SHIPPED DIRECTLY. Please understand the timeframe before purchasing, as we are not responsible for your deadlines, but focused on providing quality, luxury, premium hair at a low price. All hair is natural black to dark brown but may contain some light brown to dark blonde on all our hair since all hair is virgin hair. WE DO NOT SHIP TO MILITARY ADDRESSES.
Tracking Your Order
Everyone receives a tracking number. You will receive a tracking number immediately once your order is ready to be shipped. You will receive an email from Service@PayPal.com advising your tracking number. We highly recommend getting the USPS free app. This app will tell you exactly where your package is at all times. If you did not receive a tracking number yet, your order did not ship yet.
What Information Is Collected
Any photo sent to us or tagged to us, can and will be used as Boho Exotic Studio material for promotional purposes on all social networking sites, without any other agreement other than this statement. Don't want that? Don't send or tag a picture TO US.
WE NEVER, NOR HAVE TIME TO GIVE YOUR INFORMATION TO A 3RD PARTY.
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information
How That Information Is Used:
Your information is used to collect requirements such as to fill order, to contact buyers if they have questions, or to send email with special offers.
Our Commitment To The Security of Your Data
How personal information is protected.
Holidays
Closed on all USA holidays. We do not ship on weekends. We respect all India holidays, as well.
Programs
Boho Exotica Hair by Deonna Monique LLC. reserves the right to cancel or change any program, guideline, rule, policy or procedure without notice at any time.
Note: If you need further clarification about our Terms and Conditions or have general questions please email at Sales@BohoExoticStudio.com.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
Concierge Service
Returns & Exchanges
We always have sample hair available for you to purchase. This way, you are able to check our quality, texture matching, and pure love for the product, before investing in our bundles. We do not return or exchange hair extensions, or provide free hair - please know this before ordering. We have no "special scenarios". All sales are final. Our facility has been checked, and verified as selling a human body part. With selling human body parts we must abide by US Law:
DUE TO UNITED STATES CODE TITLE 42 - THE PUBLIC HEALTH AND WELFARE CHAPTER 6A - PUBLIC HEALTH SERVICE SUB CHAPTER II - GENERAL POWERS AND DUTIES Part G - Quarantine and Inspection Sec. 271 - Penalties for violation of quarantine laws, ALL HUMAN HAIR IS NOT AVAILABLE FOR REFUND OR EXCHANGE. VIOLATION OF THIS LAW shall be punished by a fine of not more than $1,000 or by imprisonment for not more than one year, or both.
WE STAND FIRM ON THE USA HEALTH CONCERNS AND ABIDE BY THIS LAW.
Cancellations
Orders cannot be changed or cancelled once processed.
Advice
May you contact us for assistance, the information provided to you is only in an attempt to help you in an educational nature. The opinions, advice and statements expressed are intended solely for individual participants and may or may not be applicable to their specific situation, from our professional expertise. This is the reason it is called advice. Your order is ultimately your decision on what you want, and we do not make your decision. Should you follow or not follow all or any part of such advice, you shall do so entirely at your own risk.